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FAQ

PRICING AND PAYMENT OPTIONS

While we try to ensure that all prices on our Site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. Risk of loss or damage to products you order on this Site passes to you on delivery of the products, title passes once we have received payment in full for the products.

Prices displayed on the site are quoted in US dollars. KEVENCRAFTRITUALS.com and QUEENMEB.com accepts the following credit card payment options:

  • American Express
  • MasterCard
  • Visa
  • Discover
  • Cash App
  • Google Wallet
  • Apple Pay

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.


SHIPPING AND DELIVERY

Orders are processed pending item availability and credit card verification. Kevencraftrituals.com will contact you via email if there are any issues with your order.

We do our best to fullfill and ship out orders ASAP. Turnaround time can be same day, or the next business day. It some special cases there is a longer delay. Please expect no more than 3-5 days before shipping unless contacted by us (This does not apply for an On-Demand or Made to order Item) .If an item is listed as a PRE-ORDER, we will ship the order once the pre-ordered merchandise is received.


RETURNS & EXCHANGES

We want you to be completely satisfied with your order, thus we will accept your return or exchange of product in original condition with all tags attached within 14 days of receipt of your order. Sale items are not returnable online or at our retail stores! Please note that shipping and handling charges are non-refundable. Upon receipt of returned goods, kevencraftrituals.com or queenmeb.com reserves the right to deny refund if the merchandise does not meet the return policy requirements. Refunds will be made in the form of the original payment.

Events may not be refunded if you do not meet the listed policy on the ticketing page. We reserve the right to refuse the refund if you do not attend the event, and have not cancelled in the 48 hr period.

BOOKING AND EVENT CANCELLATIONS

We do not offer tarot or other various services or classes cancellations within 24 hours with a refund but we will gladly reschedule you if this is not a recurring issue.

Cancellation policy: Up to 50% refunded for cancellations 48 hrs in advance. Cancellations within 47 hrs or less will result in a discount for a future class or reading but no refund.


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If you have forgotten your account password, please click Forgot Your Password? on the Sign In page.


UNSUBSCRIBE

To unsubscribe from ˈKəvən™ email communications, please orders@kevencraftrituals.com or orders@queenmbe.com with the email address that you would like removed.


ITEM AVAILABILITY

We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is also available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.


    108 reviews
    See all reviews
    Andrew Reed
    I went here for a tea reading with Erika and she was amazing! There was a decision I wasn’t sure about and she gave me very specific guidance and really set my mind at ease. The reading was only supposed to go for 15 minutes, but she was very generous with her time. Highly recommend her for anyone seeking answers or guidance.
    Asherah Barton
    I just so happened to stumble upon this place while walking along the Lloyd Center area, but I left with an incense holder, along with one of the best experiences at a metaphysical store of any visit to Portland I've had. The owner is very kind and friendly and I especially admire the skull candles in various colors scattered throughout the store. Many of the products are made locally, which is another win in my book. Overall this is a great place for metaphysical items if you're visiting the Lloyd Center area of Portland, and I shall recommend this store to my friends.
    Eden Schulz
    Erika is a skilled reader and the shop is full of painstakingly handmade goodies that are full of magic!
    Hannah Cochran
    Terrible! I bought an etched bone knife. Very poor craftsmanship, blade is easily breakable like a thin twig, and the handle looks like sandwiched pieces of wood glued on either side of the handle of the blade. The glue is not even sanded down and is rough and lumped were it is connected. Would not recommend. - Replying to Q. Meb here because it wouldn't let me reply to them directly. I knew I was buying a non-functional knife, but what I did not know was how fragile it was. Was not told that in any of the email correspondence either. Call it what you want, but that was incredibly shotty work! On top of the handle being awful, the etching was not clean, and the paint used to fill it in ended up clumped and overflowing to the rest of the blade. I will NEVER recommend Queen Meb because of the horrible work that I PAYED for. None of it looked like the images on your website, the product I got was NOT what was advertised. I'm upset that I payed for this
    Charcoal Wannassay
    So , as my health is changed over the years , I haven't been able to make it over as often. But this is one of my favorite local shops to get some more perspectives on a way to heal yourself in humanity. Definitely a portland must do.
    L M
    Super great vibes and energy. Welcoming and has so much to choose from.
    Jess D
    Melanie Anglin
    Sio-Kim Mo
    Knowledgeable staff and great spot to get quality, ethically sourced and customized products for all your witchy needs
    Christopher Jones
    Fantastically helpful staff. Legitimate prognosticators on site. Wonderfully well curated selection of books, herbs, tools and implements for all things magical, enchanted, and fey.
    Jon Kai
    Definitely one of if not the best metaphysical shop in Portland. Great assortment of products and services/classes along with having a friendly and welcoming owner.
    Anonymous Anonymous
    Alex
    Visited this shop while in the area for a weekend and truly could’ve spent hours in there. The shop owner was kind, helpful, and warm. She was happy to answer all of the questions me and my friend had and helped us find exactly what we needed. I’m surprised by previous reviews because I felt the energy of the store to be so welcoming it was hard to leave! Very glad to have stumbled upon it.
    Amanda Nove Pocha
    They’re so helpful and friendly and all their products are wonderful. The best occult shop I’ve been to in Portland.
    Taylor S
    Finally went into this place today and fell in love. There was so much more than I expected! Art, ceramics, books, and many herbal preparations. The owner was very friendly and I can’t wait to go back. I learned she also offers classes and tarot readings!
    Jeremiah Wulf
    With good intentions, I entered this business searching for some clarifying sage. I met a beautiful lady that absolutely was able to help me in every way with any questions I had. She hooked me up with the best purifying sage is that she had. And had a wonderful welcoming ambience in her shop. Thank you so much for your time and enlightening intentions.
    samantha radeck
    Thea Rath
    Joseph O'Hern
    Such a wonderful and sweet little shop. Love how carefully curated the items they carry are. Will be back 🖤
    Cooper R.
    Nice place and friendly folk! I'm excited for the prospect of buyin' plants once they're good and grown! Thank you for being open!
    Kimberly Lovell
    I have never had a bad experience here and every item I have ever purchased has exceeded my expectations in a profound and surprising way.
    S Cearley
    Shanna
    Excellent service. Excellent taste. Great establishment.
    denisse moreno
    Aaron Duran
    Varied selection on tradions and everyone is knowledgeable and nice.
    Denise Espinoza
    Beautiful space, with an excellently curated selection of herbs, crystals, books, cosmetics and more. Shop owner is warm, friendly and knowledgeable
    hagfish
    Wonderful store with indie tarot decks, house-made tea, incense, and oil blends, and various other witchcraft essentials. The owner was clearly passionate and knowledgable!
    Reese Hensen
    wonderful owners.
    jennifer foreman
    I love this shop. Not only is it an amazing store, it's beautiful and welcoming. The owners work hard to create community and offer amazing classes. They offer many opportunities to connect with the greater community in a space that is warm, beautiful and filled with unique and useful items. My fave witch store in Portland. They know their stuff too.
    Serena Trexler
    By far the best witchy shop in Portland, Erika and Tad the owners are the most helpful genuine people I've ever met and I can't say enough how amazing the quality of their products are and knowledgeable they are with the workshops they provide. Always a favorite and recommend for all your eclectic needs.
    Velma Brown
    I love this store and the owners so much! Their classes are always so inclusive and welcoming, and they have a great selection of awesome stuff. The store is beautifully decorated as well.
    Cosmic Bird
    I love this shop! The owners are incredible, magical and sweet people and the quality of products they produce and sell are impeccable. What’s more, they always host really educational and valuable workshops. It’s just a rad shop through and through.
    Amelia Hearts
    This shop is absolutely lovely. It’s not only welcoming and comforting to walk through, but the owners are incredibly friendly, informative, and so accepting. Being Romani, I am so appreciative of how welcoming and respectful they are of my culture. Most witch shops I walk in I have to deal with the racist stereotype image of my people being sold or displayed. Not here. Not only are they informative and sensitive to all cultures and races, they are huge advocators for the queer witch community. I appreciate that they have worked so hard to create a safe environment for all practitioners.
    Ky Cry-Mynx
    Very nice, I will come again. They have exactly what you are looking for. (Or at least what none other store has)
    Autumn
    Wonderful place special witchy things, would definitely recommend a visit!
    Sharon Kihara
    Outstanding products, all handmade in house; smart and friendly family owned place. So glad we found this shop this evening!
    Lizz So
    Ryan WM
    Carolyn Gregoire
    The people who own the shop are the sweetest couple! A lot of the things they make are from scratch, and they refill it too!!!
    Lily Brunner
    There is truly no store like this one, when it comes to finding authentic products for your personal practice/ritual. I am always extremely happy with what I buy, and the suggestions given when I ask. I have also taken some workshops, and Erica is truly knowledgeable, genuine and accepting. I have learned so much from these two- and it’s always great to see their adorable child!
    megan foden
    They know their stuff- ask all the questions you want, especially about the Tarot and Oracle decks.
    Ashley
    Awesome people! Very cool shop with beautiful crystals & specialty items. I loved hearing about all their upcoming classes. Worth a stop for sure!
    Nova Damion Maddux
    This is such a quaint, and lovely shop. They had a plethora of roots, herbs and soaks to choose from, as well as a wonderful of books, jewelry and crystals and other witchy things. The owner, and staff were incredibly knowledgeable, friendly, and more than willing to answer any questions I could fathom! The prices were reasonable and I can’t wait to return for more witchy magick moments.
    Jess Repanshek
    Very cool witchy store, full of crystals, stones, wands, and a very knowledgeable staff.
    Schenn
    Solid witch shoppe! Mostly herbs, tarot, and classes with private community events! Support your local pagans!
    Janet Ayres
    Rhonda
    I’ve been in here a couple times and the man is always friendly to me and super knowledgeable but his partner never seems to smile or say hi. Even when I’ve asked her a question, It feels like it’s an annoyance to her. I just feel put off by her energy. I’m wondering if they are practicing true magic from the heart, but it doesn’t feel that way to me. It only takes a second to smile and be friendly to your customers. I do enjoy all the products you offer and what your doing, it would only take a small amount of effort to bring your customers back by being happy to see someone walk into your business.
    Tiffany Bracken
    Jade Jones
    Lovely shop and friendly shop owners. There's not many places where the owners can tell you what's in everything or make the objects by hand. Fantastic and beautiful place. I'm excited to come back soon!
    Siouxsie Downs