PRICING AND PAYMENT OPTIONS

While we try to ensure that all prices on our Site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. Risk of loss or damage to products you order on this Site passes to you on delivery of the products, title passes once we have received payment in full for the products.

Prices displayed on the site are quoted in US dollars. KEVENCRAFTRITUALS.com and RITUALROI.COM accepts the following credit card payment options:

• American Express
• MasterCard
• Visa
• Discover
• Cash App
• Google Wallet
• Apple Pay

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.

SHIPPING AND DELIVERY

Orders are processed pending item availability and credit card verification. Kevencraftrituals.com will contact you via email if there are any issues with your order.

We do our best to fullfill and ship out orders ASAP. Turnaround time can be same day, or the next business day. It some special cases there is a longer delay. Please expect no more than 3-5 days before shipping unless contacted by us (This does not apply for an On-Demand or Made to order Item) .If an item is listed as a PRE-ORDER, we will ship the order once the pre-ordered merchandise is received.

RETURNS & EXCHANGES

We want you to be completely satisfied with your order, thus we will accept your return or exchange of product in original condition with all tags attached within 14 days of receipt of your order. Sale items are not returnable online or at our retail stores! Please note that shipping and handling charges are non-refundable. Upon receipt of returned goods, kevencraftrituals.com or queenmeb.com reserves the right to deny refund if the merchandise does not meet the return policy requirements. Refunds will be made in the form of the original payment.

Events may not be refunded if you do not meet the listed policy on the ticketing page. We reserve the right to refuse the refund if you do not attend the event, and have not cancelled in the 48 hr period.

BOOKING AND EVENT CANCELLATIONS

We do not offer tarot or other various services or classes cancellations within 24 hours with a refund but we will gladly reschedule you if this is not a recurring issue.

Cancellation policy: Up to 50% refunded for cancellations 48 hrs in advance. Cancellations within 47 hrs or less will result in a discount for a future class or reading but no refund.

DIGITAL APP SUBSCRIPTIONS & ADD-ONS (RITUAL ROI)

The sections above cover physical merchandise, shipping, events, and bookings. Ritual ROI consumer digital products (monthly research app subscriptions and consumer digital add-ons) follow this section instead of the 14-day physical returns policy.

What this covers (consumer)

• Plus Research — $89 USD / month
• Research Desk — $199 USD / month
• One-time digital deposits or consumer add-ons listed as Ritual ROI software (when offered)

Partner / B2B API licenses are not covered by this consumer section. See Partner API & B2B stream licenses below.

Ritual ROI is entertainment and desk research software only — not investment advice, trade recommendations, or market forecasts. Mood scores are research labels under a published ruleset, not buy, sell, or hold signals. You are responsible for your own decisions.

Billing

• Prices are in USD and charged through Shopify (including Shop Pay and the payment methods listed above, as available).
• Subscriptions renew monthly until you cancel.
• Access unlocks for the email used at checkout. Sign in at ritualroi.com with that same email.
• You may cancel anytime. Cancellation stops future renewals; it does not automatically refund the current billing period.

How to cancel (consumer app)

• Manage or cancel in your Shopify customer account / subscription portal linked from your order confirmation, or
• Use our contact form with topic Cancel subscription. Include your order number and checkout email. We will confirm cancellation within a few business days.

Refunds — consumer digital subscriptions

Because access is delivered digitally at purchase or renewal, monthly subscription fees are generally non-refundable once that billing period’s access has been granted. Cancel before the next renewal to avoid another charge.

We may issue a refund or credit (at our discretion) when:

• You were charged in error (duplicate charge, wrong plan, clear billing mistake)
• Paid access was never delivered after a good-faith attempt to sign in with the checkout email
• A prolonged service outage prevented use of the paid tier for a material portion of the billing period (case-by-case)

We generally do not refund when:

• You simply changed your mind after access was available
• You expected investment advice, trading signals, or guaranteed outcomes (Ritual ROI does not provide these)
• You hit Free-tier caps after canceling (saved charts remain; paid limits end when the subscription ends)
• A chargeback was filed before we could review the request — contact us first

Approved refunds are returned to the original payment method. Processing may take several business days after approval.

One-time digital deposits & add-ons (consumer)

If a product page states its own refund or credit terms (for example a beta seat deposit with a testing checklist), those product terms control for that SKU. If no special terms are listed, one-time digital purchases are non-refundable once access or download has been delivered, subject to the same error / non-delivery exceptions above.

What happens after cancel (consumer app)

• Paid features end when the current period expires (or sooner if we revoke for abuse).
• Watchlists, charts, and notes you saved typically remain available under Free caps — we do not wipe your research vault because a subscription ended.

Fair use & account sharing (consumer app)

Subscriptions are for the purchasing customer / household research use unless a product page says otherwise. Scraping, republishing mood data, or reselling access without a written partner license may result in suspension without refund.

PARTNER API & B2B STREAM LICENSES

Ritual ROI Partner API, Content / Quant Desk stream licenses, sandbox-to-production API seats, and related B2B data feeds are separate from consumer app subscriptions above and from the store’s physical returns policy.

Controlling documents

• The signed Ritual ROI Master API Terms / API Data License Agreement (Keven Craft Rituals LLC as Licensor), and
• Your executed Order Form / Exhibit A (plan, basket, fees, volumes, surfaces), plus any signed addenda (e.g. Quant Desk scale / redistribution).

Those documents — not this FAQ and not the consumer digital refund rules — govern API access, symbol-day metering, agreed basket rules, cancellation, non-renewal, termination, wind-down, key suspension or revocation, refunds or credits (if any), liability limits, intellectual property, anti-reverse-engineering, redistribution, and entertainment / research-only use. Commercial definitions of the partner basket appear in our API partner basket agreement materials; the signed Order Form controls for your account.

If API fees are collected through Shopify or another payment rail, that checkout is administrative billing only. Payment does not replace the Master API Terms or Order Form. If there is any conflict between this FAQ, a Shopify product page, and your signed API agreement, the signed Master API Terms and Order Form control.

API cancellations & notices

• Follow the notice, term, auto-renew, and wind-down clauses in your Order Form and Master API Terms (ordinary termination typically requires advance written notice as stated there).
• Material breach (including scrape, disclaimer stripping, unauthorized redistribution, reverse-engineering / model distillation, or non-payment) may result in immediate key suspension or termination as provided in the agreement — without applying consumer “cancel anytime” language from this FAQ.
• Use our contact form with topic Partner API / Contract. Include your legal entity name and Order Form / invoice reference.

Free SPX design demo access (when offered) is not a paid B2B license and does not create production API rights.

Questions

Use our contact form (do not email us directly).
Consumer app: topic Subscription or Refund · include checkout email and order number.
Partner API: topic Partner API / Contract · include legal entity and Order Form / invoice reference.

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ITEM AVAILABILITY

We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is also available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.